Privacy Policy — Amigo Pet Shop

Last Updated: August 30, 2026

At Amigo Pet Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our mobile app, make a purchase, or interact with our services.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing and shipping information, account information, order details, and messages sent through our customer support channels.

We may also automatically collect certain technical information when you use our website or app, such as device information, IP address, browser type, app usage information, and interactions with our services.

How We Use Your Information

We may use your information to:

• Process and fulfill orders;

• Provide shipping and order updates;

• Manage customer accounts;

• Provide customer service and respond to inquiries;

• Operate and improve our website and mobile app;

• Prevent fraud and maintain the security of our services;

• Send promotional communications when permitted and according to your preferences;

• Comply with applicable legal and regulatory requirements.

Payments

Payments may be processed through third-party payment providers. Amigo Pet Shop does not necessarily receive or store your complete payment card information. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Sharing of Information

We may share personal information with trusted service providers when necessary to operate our business, including payment processors, shipping and fulfillment providers, website and app hosting providers, analytics providers, and customer service tools.

We do not sell your personal information for monetary consideration.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud, security threats, or misuse of our services.

Cookies and Similar Technologies

Our website and app may use cookies and similar technologies to provide essential functionality, remember preferences, understand how customers use our services, improve performance, and support analytics and marketing activities where permitted.

You may be able to manage certain cookie preferences through your browser, device, or available consent settings.

Mobile App

When you use the Amigo Pet Shop mobile app, certain information may be collected to provide app functionality, maintain security, improve performance, and support features you choose to use.

Device permissions, when applicable, will only be requested when necessary for a specific feature. You can manage app permissions through your device settings.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain personal information.

You may also have the right to opt out of certain marketing communications.

To submit a privacy request, please contact us using the information below.

Children's Privacy

Our services are intended for general audiences and are not designed for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

Third-Party Services

Our website and app may contain links to or integrate with third-party services. Their privacy practices are governed by their own policies, and Amigo Pet Shop is not responsible for the privacy practices of independent third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, or applicable laws.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Amigo Pet Shop
Website: www.amigo-petshop.com
Email: contato@amigo-petshop.com