Shipping & Returns

PolicyWe want you and your pet to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.To request a return, please contact us through our Contact Us page and include your order number, the item you wish to return, and the reason for the return.Items that arrive damaged, defective, or incorrect may qualify for a replacement or refund. Please contact us as soon as possible and provide photos of the item and packaging.Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.Non-returnable items: used or damaged items caused by the customer, personalized items, and items returned after the 30-day return period.If you have any questions about a return or refund, please contact Amigo Petshop through our Contact Us page.