Store Policy
Returns & Exchanges
We want you to be happy with every purchase. If something isn't right, we're here to help.
30-Day Return Window
We accept returns within 30 days of the delivery date for items that are unused, unopened, and in their original packaging.
How to Start a Return
To request a return, email us at contato@amigo-petshop.com with your order number and the reason for your return.
We'll respond within one business day with the next steps.
Items We Cannot Accept for Return
For the safety of all animals, we cannot accept returns on opened food, treats, or supplements.
We also cannot accept items that show signs of use or are missing their original packaging.
Refunds
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days.
Refunds are issued to your original payment method.
You'll receive an email confirmation once your refund has been processed. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
Shipping Costs
Shipping costs are non-refundable.
Since we offer free shipping on all orders, this only applies if you selected a different shipping option at checkout.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at contato@amigo-petshop.com within 7 days of delivery.
Please include a photo of the item and your order number.
We'll review the issue and provide either a replacement or a full refund — your choice.
Cancellations
Need to cancel an order?
Contact us as soon as possible at contato@amigo-petshop.com.
We process orders quickly, but we'll do our best to cancel your order before it ships.
Once an order has shipped, it cannot be canceled. In that case, you'll need to follow our return process.
Wholesale & Bulk Orders
Interested in purchasing larger quantities?
We'd love to hear from you.
Email us at contato@amigo-petshop.com with the products you're interested in and the quantities you need. We'll get back to you with pricing and availability.
Privacy & Data
We collect only the information needed to process your order and improve your shopping experience.
We never sell or share your personal data with third parties for marketing purposes.
For complete information about how we handle your personal information, please refer to our Privacy Policy.
Payment & Security
Accepted Payment Methods
We accept all major credit and debit cards, PayPal, and offline payment options. You can select your preferred payment method securely at checkout.
Payment Security
Your security is important to us. All transactions are processed through secure, encrypted payment gateways.
We never store your payment details on our servers.
Questions?
We're here to help.
If you have any questions about our store policies, returns, refunds, or orders, contact us at:
We aim to respond within one business day.
Thank you for choosing Amigo Pet Shop! 🐾